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Accredited Subject – Creating innovative guest experiences for competitive advantage

Do you lead the way when it comes to creating the best experiences possible for your guests? Service innovation is a rapidly expanding area of practice and crucial source of competitive differentiation. To learn more, join the Creating Innovative Guest Experiences for Competitive Advantage course from Blue Mountains International Hotel Management School.

Quick Facts

 
Full-time Duration: 6 weeks
Starting in: Anytime
Tuition Fee: AUD 3,750
Location: Online

Opportunities

In this Creating Innovative Guest Experiences for Competitive Advantage course from Blue Mountains International Hotel Management School, you’ll learn about design thinking, and how it can be used to bring together key stakeholders to collaborate and formulate innovative approaches to the overall guest experience. You’ll take an entrepreneurial approach to customer service challenges and present fresh solutions to create guest experiences that surprise, delight, and surpass expectations.

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Programme Structure

  • Education is a personal journey. At Torrens University Australia, we believe that to get the most out of an individual learning program, it must be flexible. Our range of short courses in International Hotel Leadership allow you to customise your learning plan and focus on the areas that are most important to your own career development.
  • Accredited Subjects can stand alone or combine towards a formal qualification in International Hotel Leadership. Build to a Post Graduate Certificate (4 x 6-week accredited subjects) or a full MBA (12 x 6-week accredited subjects).
  • What you learn, and when you learn it, is totally up to you.

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